Question 1

How do I place an order?

Accepted Answer

Ordering is simple. You can place an order directly through our website, or if you'd rather speak with someone, give us a call at (615) 601-2686. Many of our customers enjoy ordering by phone, especially when choosing flowers for funerals, hospitals, anniversaries, birthdays, or other meaningful occasions.Helpful LinksBrowse Bundles

Question 2

Can I order over the phone?

Accepted Answer

Absolutely.In fact, many of our customers prefer it. If you're unsure which arrangement or gift would be most meaningful, we'll gladly walk through the options with you and help you choose something appropriate for the occasion.Call us at (615) 601-2686 during business hours.Helpful LinksMeet Our TeamGift Education

Question 3

Which payment options can you use at checkout?

Accepted Answer

You can pay with credit card, PayPal, Apple Pay, Google Pay, or Afterpay. Simple and secure at checkout.

Question 4

Do you sell gift cards?

Accepted Answer

Yes.Gift cards make a thoughtful choice when you'd like your recipient to select something they truly love. Gift cards can be purchased in various amounts and may be redeemed toward flowers, gifts, keepsakes, and many other items available through Scentaments Designs Flowers & Gifts.Helpful LinksPurchase Gift CardsGift Ideas

Question 5

Where do you deliver?

Accepted Answer

We proudly deliver throughout Tennessee and Kentucky.Our local delivery area includes Goodlettsville, Madison, Hendersonville, White House, Springfield, Nashville, Greenbrier, and many surrounding communities.We also regularly deliver to communities including Lebanon, Mt. Juliet, Franklin, Dickson, and many other locations throughout Middle Tennessee and nearby Kentucky.If you're unsure whether we deliver to your area, simply call (615) 601-2686.We'll be happy to help.Helpful LinksDelivery AreasDelivery Policy

Question 6

How much does delivery cost?

Accepted Answer

Delivery fees depend on the destination and the delivery timeframe.Typical delivery rates include:$15 Local Next-Day Delivery$20 Local Same-Day Delivery$35 Non-Local Next-Day Delivery$40 Non-Local Same-Day DeliveryAdditional charges may apply for extended delivery locations.Our team is always happy to provide an exact delivery quote before your order is placed.Helpful LinksDelivery PricingDelivery Policy

Question 7

Do you offer same-day delivery?

Accepted Answer

Yes, whenever our delivery schedule allows.Same-day delivery is available for many locations throughout our service area. Because availability depends on order volume, holidays, weather, and the time your order is placed, we recommend ordering as early in the day as possible.Helpful LinksShop Our Flowers & GiftsDelivery Policy

Question 8

Do you deliver to hospitals, funeral homes, businesses, and residences?

Accepted Answer

We regularly deliver to:Funeral homesHospitalsNursing homesBusinessesChurchesSchoolsResidential homesAssisted living communitiesPlease provide the recipient's complete name, address, and any available room number or delivery instructions to help ensure a smooth deliveryHelpful LinksFuneral bundlesHospital Get well Bundles

Question 9

Can I schedule a delivery in advance?

Accepted Answer

Absolutely.Whether you're planning for an anniversary, birthday, holiday, memorial service, wedding, or another important occasion, you're welcome to schedule your delivery days, weeks, or even months ahead.Planning ahead helps us reserve the flowers and gifts needed to create something truly special.Helpful Links• Schedule an Order

Question 10

What if there's a problem with my order?

Accepted Answer

Your satisfaction is important to us.If you believe something isn't right, please contact us as soon as possible.To help us review your concern, please provide:Your order numberA description of the issueClear photographs of the productPhotos of the packaging, if applicableEvery concern is reviewed individually, and we'll work with you to determine an appropriate solution whenever possible.Helpful LinksRefund, Replacement & Satisfaction Policy

Question 11

What is Scentaments Designs Flowers and Gifts?

Accepted Answer

We create thoughtful flower and gift bundles that feel personal. Fresh blooms. Sweet extras. Little keepsakes that help you mark the moment.

FAQ

Frequently asked questions